Overview KPIs
Current operational pictureDemographics KPIs
Priority complainant profile cardsCore Overview
Three-column dashboard summaryCase Status Distribution
Current status breakdown
Contact Mechanism
How complaints were received
IDP / Host Community
Camp vs. non-camp population
People & Area
Demographic and geographic viewGender
Click to filter
Age Group
Distribution by age
Disability Status
PWD vs. no disability
Sector Analysis
Priority sectors and category mixTop Sectors
Highest-volume sectors · Click to filter
Sector Resolution
Resolved or closed rate by leading sectors
Sector Insights
Key signals from current filters
Governorate Breakdown
Cases per governorate · Click to filter
Geographic Map — Syria
Bubble size = case volume · Color = resolution rate · Click marker to filter
Low resolution (<20%)
Medium (20-50%)
Good (>50%)
Trend Analysis
Timeline, sector, operator and demographic movementMonthly Trend
Cases by status per month
Weekly Intake by Month
Weekly case volume stacked by month · Click to filter
Daily Volume Heatmap
Cases per weekday across the quarter
Detailed Trends
Sector and demographic breakdownsCases by Sector
All sectors ranked by volume · Click to filter
Sector Resolution Rate
% resolved+closed per sector · Click to filter
Sector × Status
Open / Resolved / Closed by sector · Click to filter
Gender by Governorate
Female / Male split per area · Click to filter by governorate
Marital Status
Distribution breakdown
Complaint Category
Column W category classification · Click to filter
Operations
Operator performance and caseload movementOperator Volume
Total cases handled per operator · Click to filter
Operator Monthly Trend
Monthly case count per operator · Click to filter
Operator Resolution Rate
% cases resolved or closed · Click to filter
Operator × Status
Status distribution per operator · Click to filter
Referral KPIs
Response and referral handlingReferral Detail
Referral, response and contact channel informationReferral Outcome
Pending, resolved and unresolved referrals
Referral Channel
Referral to how (sector / agency)
Referral Status
Current referral follow-up status
Referral by Governorate
Referral volume by area · Click to filter
Referral by Sector
Referral volume by sector · Click to filter
Sector Response Rate
Closed/resolved share by sector · Click to filter
Sector × Referral Status
Pending / resolved / unresolved by sector
Governorate × Referral Status
Referral outcome by location
Referral Sector Matrix
All-sector referral status without dashboard filters
This section always uses the full dataset, so sector status remains visible even when filters are active.
Sector Referral Status Table
Which sector the case was transferred to and current outcome
Sector Response Status
Pending / closed resolved / closed unresolved by referred sector
Safe Line — Complaints & Feedbacks Dashboard | Syria
· AAP Working Group — Syria
